pk364 Privacy Policy

1 Introduction & Scope

1.1 pk364 is committed to protecting the privacy and personal data of every player who interacts with the Platform. This Policy describes our practices with respect to the collection, storage, use, disclosure, and protection of personal information.

1.2 This Policy applies to: (a) all registered pk364 account holders; (b) persons who visit the pk364 website without registering; (c) persons who contact pk364 support by any channel; (d) persons whose information pk364 receives from third-party payment processors or identity verification services in connection with a pk364 account.

1.3 pk364 operates under an international gaming licence. Our data processing activities are conducted in accordance with the data protection requirements of our licensing jurisdiction, as well as internationally recognised data protection principles including those reflected in the EU General Data Protection Regulation (GDPR) where applicable as a benchmark standard of good practice.

1.4 The Platform is intended solely for persons aged 21 years and over. We do not knowingly collect personal data from persons under the age of 21. If we discover that personal data has been collected from a person under 21, we will delete that data immediately and close the associated account.

2 Information We Collect

2.1 pk364 collects personal information through multiple channels — directly from you during registration and use of the Platform, automatically through technical means, and in limited circumstances from third-party service providers. The categories of data we collect are set out below.

2.2 You are not required to provide all categories of personal data immediately upon registration; however, failure to provide mandatory identity and payment data will limit your ability to access certain platform features, including withdrawals.

3 How We Use Your Information

3.1 pk364 uses the personal information we collect for the following specific purposes:

• Account Management: To create and maintain your pk364 account, verify your identity, authenticate your login, and manage your account settings and preferences;
• Service Delivery: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, and other accepted Pakistani payment methods, to record bet settlements, and to credit promotional bonuses;
• Identity & Age Verification: To confirm that all registered players are at least 21 years of age and to verify that identity documents submitted during KYC processes are genuine;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account breaches, money laundering, and other unlawful activities;
• Legal & Regulatory Compliance: To fulfil our obligations under our international gaming licence, including anti-money laundering (AML) reporting, know-your-customer (KYC) requirements, and record-keeping obligations;
• Responsible Gaming: To monitor gaming patterns that may indicate problem gambling behaviour, to apply and enforce responsible gaming restrictions requested by or on behalf of players, and to comply with self-exclusion obligations;
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and maintain records of support interactions for quality assurance purposes;
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the pk364 Platform, identify technical issues, and develop new features;
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted under applicable law. You may opt out of marketing communications at any time.

3.2 pk364 will not use your personal information for any purpose that is incompatible with the purposes listed in Clause 3.1 without obtaining your prior consent.

4 Legal Basis for Processing

4.1 pk364 processes personal data on the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing required to perform our contract with you — including account management, payment processing, game delivery, and customer support;
• Legal Obligation: Processing required to comply with our international gaming licence conditions, AML obligations, KYC requirements, and applicable data protection laws;
• Legitimate Interests: Processing for our legitimate business interests — including fraud prevention, platform security, and anonymised analytics — where those interests are not overridden by your privacy rights;
• Consent: Processing based on your explicit, freely given consent — including marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Information Sharing & Disclosure

5.1 pk364 does not sell, rent, or trade your personal information. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to confidentiality obligations:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and other payment partners receive the minimum transaction data necessary to process your deposits and withdrawals;
• Identity Verification Providers: Third-party KYC and identity verification services that assist pk364 in confirming the identity and age of registered players;
• Game Content Providers: Licensed game studios such as Evolution Gaming, Pragmatic Play, and PG Soft may receive anonymised session identifiers necessary for game delivery and jackpot settlement — they do not receive your personal identity data;
• Regulatory Authorities: Relevant gaming regulators, financial intelligence units, and law enforcement authorities where disclosure is required by law, court order, or our gaming licence conditions;
• Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by pk364 and bound by professional confidentiality obligations;
• Fraud Prevention Networks: Industry fraud prevention networks and shared blacklist systems, where required by our licensing obligations to prevent financial crime.

5.2 Any third party receiving pk364 player data is subject to contractual data processing obligations consistent with the protections described in this Policy. pk364 remains responsible for ensuring that third-party processors handle your data in accordance with these obligations.

6 Cookies & Tracking Technologies

6.1 pk364 uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience, and analyse usage patterns. Cookies are small text files placed on your device when you visit pk364.org or use the pk364 mobile application.

6.2 pk364 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function — including session management, login authentication, and security. These cannot be disabled;
• Performance Cookies: Collect anonymised data about how players use the Platform — such as which games are most visited and how long sessions last — to help us improve the Platform;
• Functional Cookies: Remember your preferences — such as language settings and preferred payment method — to personalise your experience;
• Marketing Cookies: Used to display relevant promotional content. These are only placed with your explicit consent and can be withdrawn at any time via your browser settings.

6.3 Pakistani players accessing pk364 via the Jazz, Ufone, Telenor, or Zong mobile networks may notice that the Platform uses lightweight cookies optimised for mobile connections. These do not collect any additional data beyond what is described above.

6.4 You may configure your browser to refuse some or all cookies. Please note that disabling strictly necessary cookies will impair the functionality of the pk364 Platform and may prevent you from logging in or placing bets.

7 Data Security Measures

7.1 pk364 implements a comprehensive, layered approach to data security to protect your personal and financial information against unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and pk364 servers;
• Strong encryption at rest for all personal and financial data stored on pk364 systems;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Two-factor authentication requirements for all pk364 staff with access to player data systems;
• Regular penetration testing conducted by independent third-party security specialists;
• Continuous monitoring of pk364 systems for anomalous activity and potential security incidents;
• Incident response procedures that require notification of affected players and relevant authorities in the event of a data breach, within the timeframes specified by applicable law.

7.2 While pk364 takes all reasonable steps to protect your data, no internet-based system can be guaranteed to be completely secure. You are responsible for maintaining the security of your pk364 account credentials. If you believe your account security has been compromised, you must notify pk364 immediately.

8 Data Retention

8.1 pk364 retains personal data for as long as is necessary to fulfil the purpose for which it was collected or to comply with applicable legal, regulatory, and licensing obligations. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account's active status plus a minimum period of five (5) years following account closure, to satisfy gaming licence record-keeping requirements;
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with anti-money laundering regulations;
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later;
• Support Correspondence: Retained for three (3) years from the date of the interaction, for dispute resolution and quality assurance purposes;
• Marketing Consent Records: Retained for the duration of the marketing relationship plus three (3) years following withdrawal of consent or account closure.

8.2 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes, as it can no longer be used to identify individual players.

9 Your Privacy Rights

9.1 As a pk364 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact pk364 support. We will respond to all verified requests within thirty (30) calendar days.

9.2 Please note that certain rights are subject to limitations where processing is required to fulfil a legal obligation, to perform our contract with you, or to defend a legal claim. pk364 will explain any such limitations when responding to your request.

9.3 pk364 may require you to verify your identity before processing any data rights request, to protect against fraudulent or unauthorised requests.

10 Protection of Minors

10.1 pk364 strictly prohibits registration by or use of the Platform by persons under 21 years of age. We do not knowingly collect personal data from persons under 21, and we employ active age verification measures during registration and at periodic intervals during the account lifecycle.

10.2 If a parent or guardian believes that a person under 21 has registered on or used pk364, they should contact pk364 support immediately. Upon verification, pk364 will: (a) immediately close the account; (b) delete all personal data associated with the minor; (c) return any deposited funds to the payment method used, where technically feasible; and (d) void any winnings generated by the minor's use of the Platform.

10.3 pk364 recommends that parents and guardians of teenagers use parental control software to restrict access to online gambling websites and applications. pk364 supports initiatives that help protect minors from exposure to gambling content.

11 International Data Transfers

11.1 pk364 is an internationally operated platform and your personal data may be processed in countries other than Pakistan, including the jurisdiction in which pk364 holds its gaming licence and the locations of our third-party service providers.

11.2 Where personal data is transferred internationally, pk364 ensures that adequate safeguards are in place to protect your data to a standard at least equivalent to that described in this Policy. These safeguards include contractual data processing agreements with all international data recipients, and reliance on recognised mechanisms for international data transfers where applicable.

11.3 By using pk364 and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Pakistan as described in this Clause 11.

12 Changes to This Policy

12.1 pk364 reserves the right to update this Privacy Policy at any time. The effective date displayed at the top of this document reflects the date on which the current version came into effect.

12.2 Material changes to this Policy — meaning changes that materially affect your rights or how we process your personal data — will be communicated to you via your registered email address at least fourteen (14) calendar days before the change takes effect, unless a shorter notice period is required by law.

12.3 Your continued use of the pk364 Platform after the effective date of any revised Privacy Policy constitutes your acceptance of that revised Policy. If you do not agree to a revised Policy, you must cease using pk364 and may close your account in accordance with the Terms & Conditions.

13 Contact & Data Enquiries

13.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by pk364, please contact our support team. Our Data Protection contact operates on Pakistan Standard Time and is reachable through the live chat feature within your pk364 account, available 24 hours a day, seven days a week.

13.2 For formal written data protection enquiries, requests to exercise your privacy rights, and complaints relating to pk364's data processing activities, please use the following contact:

pk364 Data Protection Team
Email: [email protected]
Subject Line: Privacy Request — [Your Account Username]
Response Time: Within 30 calendar days of verified receipt

13.3 If you are not satisfied with pk364's response to a data protection concern, you may escalate the matter to the relevant data protection supervisory authority applicable in our licensing jurisdiction. Details of the applicable authority are available from pk364 support upon request.

13.4 This Privacy Policy was last reviewed and confirmed accurate as of January 2026. pk364 is committed to maintaining this Policy as a living document that accurately reflects our data practices at all times.